Rigline 24/7 Support

About Rigline 24/7^™ Support

Our team of Rigline support specialists and field service technicians are highly trained to provide technical assistance, remote monitoring and troubleshooting 24/7. As we continue to advance our cutting-edge products, we will provide our customers with the support and service they require through highly engaged, proficient and dedicated employees. You can contact our Rigline 24/7^™ Support Center by calling 866-433-4345 or +1 281-774-5649.

Rig Support

Rigline 24/7^™  is staffed by highly skilled and technically trained personnel who understand our products and services. Our frontline customer service representatives manage incoming calls and remotely troubleshoot issues through secure network connections. Their only focus is to get rigs turning to the right as quickly and safely as possible. If expeditious remote service cannot be achieved, a field service technician will be dispatched to the location. Our widespread service network allows a field service technician to be on-site in a matter of hours. 

Field service technicians form the backbone of the Rigline 24/7^™ support team. These experts have an advanced technical background and significant experience in the field. Given these qualifications and ongoing familiarity with their assigned customer-specific circumstances, our technicians are strategically positioned globally and trained for quick response. Primary duties include troubleshooting, parts dispatch, operations advice, and field personnel supervision.

Remote Operations Center

Our Remote Operations Center (ROC) offers a comprehensive solution tailored to the unique needs of your drilling operations, ensuring seamless support, precise issue detection, and efficient troubleshooting for your rigs. By integrating advanced technology and expert oversight, our ROC delivers real-time monitoring, proactive maintenance, and collaborative decision-making, driving significant operational efficiency, safety, and productivity improvements.

Advanced Automation Tools

• • Enhanced Drilling Accuracy and Reliability: Utilize state-of-the-art automation tools designed to improve the precision and dependability of drilling processes.
  • SmartSuite Integration: Gain access to detailed data and insights into drilling activities, enabling informed and efficient decision-making.

Expert Remote Operations Team

• • Skilled Professionals: Our Remote Operations Center is staffed with experienced drillers and equipped with simulators for comprehensive training.
  • Performance Pods: Dedicated account-based support experts drive consistent footage per day, leveraging the expertise of our top drillers.

Centralized Expertise

• • Collaborative Environment: Experts are co-located for easy accessibility, fostering faster collaboration, accelerated learning, and improved workflows.
  • Peer Training: Our subject matter experts (SMEs) train drillers to control rate of penetration (ROP) remotely, enhancing both skill levels and tool utilization.

Global Reach

• • International Availability: Our Remote Operations Centers are strategically located in Saudi Arabia, Indonesia, and the US, providing robust support for operations in more than 15 countries.